Welcome to The Doorstep Co.'s privacy notice.
This privacy notice aims to give you information on how The Doorstep Co. collects and processes your personal data through your use of this website and the subdomains https://market.thedoorstep.co.uk and https://thedoorstepco.sharetribe.com, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
Please ensure that you read this privacy notice alongside any additional privacy notices, fair processing notifications or other personal data notices we present when collecting additional data, in order to make sure you fully understand what data are shared, what the intentions are for those data and how you can subsequently opt-out of sharing your personal information.
The Doorstep Co. is the controller and the party responsible for your personal data (referred to as "The Doorstep Co.", "we", "us" or "our" in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us on email@example.com. You have the right to make a complaint at any time to the Information Commissioner's Office. If you feel that you do need to raise a concern, we would appreciate the opportunity to address it prior to you contacting the ICO, although this is not compulsory.
Our full details are:
Name of legal entity: The Yoga Body Ltd.
Contact email: firstname.lastname@example.org
Postal address: 64 Scholars Walk, Kingsbridge, TQ71QL
This document was last updated on 31st March 2020
Please ensure that any personal data we hold on you is correct and up to date.
Personal data, or personal information, is any information relating to an identified or identifiable individual. It can encompass names, email addresses, physical addresses, telephone numbers, financial information, ethicity, religous & philisophical beliefs, health data, biometric data and many more.
It does not include data where the identity has been completely removed (anonymous data), however it does include data that, when used in conjunction with other data, may be used to identify an individual. An example of this is pseudonymised data like unique, internal IDs refering to customers.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender
includes billing address, delivery address, email address and telephone numbers
includes payment card details
includes details about the delivery method, payments to and from you (including refunds) and other details of the products and / or services you have purchased from us (including prices and currency)
includes internet protocol (IP) address, browser type and version, your login data, time zone setting and location, browser plug-in types and versions, operating system
includes your password (salted / hashed), your order history, your feedback and survey responses and any interests or preferences you provide
includes information about how you use our website, products and services, for example the history of any emails sent to users, how you arrived at the site, and your history in relation to any password changes
Marketing and Communications Data:
includes your preferences in receiving marketing from us and our third parties and your communication preferences, for example whether you have opted-in to receiving marketing
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data: may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Automated technologies or interactions:
Third parties or publicly available sources:
We may receive Technical Data about you from the following third parties:
We may receive Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register, based inside the EU
We may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services, such as Stripe, based outside the EU
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Below is a table summarising the ways we may use your personal data, which legal basis / bases we rely on to do so, and what our legitimate interests are (where appropriate). Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us on email@example.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
To register you as a new customer
To process and deliver your order, including:
To manage our relationship with you which will include:
To enable you to take part in competitions or surveys
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you
We aim to provide you with complete control over personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to determine what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us.
Cookies are small text files placed on your device to remember things like what's in your cart and what your preferences you are. These enable us to provide you with the best possible experience, although we appreciate your right to opt-out, so have made it as easy as we can for you to control the cookies we and third parties place on your device.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so or seek your explicit consent.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in part 12:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request Erasure below for further information. We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties:
This website, thedoorstep.co.uk (the "Website"), is operated by The Doorstep Co..
Cookies are a small text files that are stored in your web browser that allows The Doorstep Co. or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on The Doorstep Co. website.
Cookies might be used for the following purposes:
The Doorstep Co. uses both session cookies and persistent cookies.
A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
To learn more about cookies, please read "What Are Cookies".